Complaint information
  • Author: Anonymous
  • Date: 05.6.2013
  • 0
 (Votes #: 0)
05.6.2013

StreetDeal

on 12 Apr 2013, I bought a voucher amounted $2.50 but Streetdeal charged me at discounted price $2.25. I din't notice I have been joined their so called PREMIUM MEMBER until on 19, Apr 2013, I log in to purchased another voucher I noticed I joined as their PREMIUM MEMBER.On that day, I called Streetdeal and would like to cancel the premium membership. the officer told me the membership has been cancelled. On 06 May 2013, when I downloaded my bank statement I found out my credit card has been charged by Streetdeal S$99 without any notification and there is no any credit back for this amount, I tried to call streetdeal but no one answer. Never mind, I called today again and still no one answer me and I really feel angry and left a message a their FB page. Finally, the officer called me and I tell her the story and she told me there is no any call on 19 Apr 2013 to cancel my premium membership??????
I asked her checked properly and she told me she will cancel it again and I should be able to get refund by 30 May 2013. When I questioning her how come I never authorised any payment for amounted $99 and yours can just simply charged this amount into my credit card, and she told me it is a page to show the annual fee $99 when I make payment and she show me. To be frank, I didn't see any page to show that I need to pay $99 when I made my purchased at $2.25. Besides, I have yet to finish my sentence over the phone, the officer just slammed the phone and don't allow me to finish. What kind of service they provided? Right now, I have requested them to give me any black and white to confirm they will refund me $99 by 30 May 2013 as I really don't have any confidence and faith what they promised verbally.


Thank You for reading of this Complaint / Review.
Complaint author: Anonymous

Country: USA
State: All USA
City: Singapore
Address: 305 Alexandra Road, #05-15 Vantage Automotive Centre
ZIP code: 159942
Phone: 6563610888
Site: www.streetdeal.sg

Category: Miscellaneous

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