Complaint information
  • Author: Donna
  • Date: 05.4.2013
  • 0
 (Votes #: 0)

IZI Dresses

I purchased a dress online at IziDresses. I ordered according to their measurement chart. I placed my order with a live chat at IziDresses named Katherin. I initially sent several emails inquiring about the ETA for the dress. No one answered the phone but I did a live chat and again spoke with Katherin. When I finally received the dress it was about 8" too small across the chest and was shipped from China! I immediately began calling the customer service # for several days. It just kept ringing so I did a reverse directory search and found the area code to be in Canada but there was no # found that matched the customer service # on their website. So I tried a live chat again and this time I got a message that there isn't anyone available and I could expect to hear back in 24 hours. I finally received an email from customer service supposedly from IziDresses but the email came from CJessica at [email protected]! I had to take a picture of the dress using a tape measure to they could see the size discrepancy. They finally got back to me and told me I could return the dress but no mention of a refund or how much. I checked with FedEx and the shipping cost along to China was approx $130. So, I certainly can't afford to spend more $$ to ship it back than I paid in the first place. Please tell me how to proceed with this company and this dress.

Thank You for reading of this Complaint / Review.
Complaint author: Donna

Country: USA
State: All USA
City: Hong Kong
Address: Hang Pont Commercial Building ,31 Tonkin Street, , Cheung Sha Wan, Kowloon, Room 603,6/F
Phone: 7808000307

Category: Miscellaneous

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