Complaint information
  • Author: Joyce
  • Date: 05.3.2013
  • 0
 (Votes #: 0)
05.3.2013

Massage Envy

On 12/29/12 I went to Massage Envy as I was given a gift card for Christmas. I joined the membership and agreed to 54.00 being taken out of my account each month. I live over 60 miles from the facility and became aware that I would be unable to get the massages on a monthly basis. I asked if I could cancel my membership due to the long travel time. They said yes and I would have to complete a form. When I noticed my account it showed 59.00 was deducted rather than 54.00 that was on my account. I contacted them about this mistake and they apologized and said that I could buy a product with the overpayment amount. I tried to fax in my cancellation form and the fax machine would not work. I contacted ME and they said to try faxing it again. I did that and it still wouldn't work. I called again and they gave me a number to the office next door and that wouldn't work either. I contacted them again and all they said was I'm sorry. I had to return to Memphis on a Saturday to bring in the form. I was told that I would not be charged again from my account. When I looked on my account on 4/29/12 not only was I charged again but I was charged 59.00 rather than the 54.00. I contacted them again and I was told that I could not be refunded any of my money. I feel betrayed and lied to because first of all my account should have had 54.00 withdrawn rather than 59.00. I tried faxing in my suspension form and couldn't do that. I had to travel and hour to get the form in. I was told that my account would not be deducted again and it was. I didn't even get the overcharge back. This is one of those companies that accommodate themselves once they obtain your account # and not the customer.


Thank You for reading of this Complaint / Review.
Complaint author: Joyce

Country: USA
State: Arizona
City: Scottsdale
Address: 14350 North 87th Street Suite 200
ZIP code: 85260
Phone: 6028891090
Site: www.massageenvy.com

Category: Miscellaneous

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Information
Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.

^