Complaint information
  • Author: Des
  • Date: 05.2.2013
  • 0
 (Votes #: 0)

Premier Cancun Vacation

On or before 10/29/12 I was contacted by telephone by a sales representative (who was apparently with Cancun Premier Vacations aka CC Vacations Benito) regarding an all inclusive discounted trip to Florida and/or Mexico. Prior to being contacted by this sales representative, my sister had given me a gift certificate for what was advertised as a free all inclusive trip to Florida and Mexico and we planned to take the trip so our two families could spend our vacation time together. The company name listed on the gift certificate was USA Vacation Station and we had filled out the required registration form and faxed it in to the fax number listed on the form. Subsequently, when I was contacted by the sales rep. on or about 10/29/13 I understood and believed that the sales representative was affiliated with the company that we had registered with for the "free vacation" (i.e.- USA Vacation Station). I ended up agreeing to pay for a vacation with Cancun Premier Vacations on the mistaken belief that they were the same company as USA Vacation Station. Yesterday, I called Cancum Premier Vacation and spoke to a customer service representative to explain what had happened. However, the sales representative did not offer any refund or any other reasonable resolution. I then asked the sales rep. with Cancum Premier Vacation how they obtained my contact information and he claimed that he could not access that information at that time due to the fact it was a Mexican holiday, but he promised to get back to me within the next day or so. I am still waiting for that call back.

Thank You for reading of this Complaint / Review.
Complaint author: Des

Country: USA
State: Florida
City: Tamarac
Address: 5890 French Plum Ln
ZIP code: 33321
Phone: 8007574709

Category: Miscellaneous

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