Complaint information
  • Author: Janet
  • Date: 04.30.2013
  • 0
 (Votes #: 0)


Macys sold me a mattress that was damage and had been returned. They tried to lie and would have got away with their fraudently scam. The sent a response to BBB stating they discovered the mattress was damage prior delivery. However, if that was the case, Macy never contacted me. Instead I had to contact them. On the shipping receipt the cond code 2 was scratched out and 3 was written in ink. I was told the mattress was made to order, Macy lied again. The mattress had a date 20 Feb 2013. The box spring were damage as well. Then I order another mattress that was delivered 20 Apr 2013. The mattress had a date 1/6/2013 with someone else name on the mattress. This company is recylcing their damage /return mattresses back into their inventory and reselling to customer I have pictures of the shipping receipts. This company need to pay for me a free mattress set because now mattresses are selling for full price. I received a full refund, but they need to pay for the heartache/pain and suffering.

Thank You for reading of this Complaint / Review.
Complaint author: Janet

Country: USA
State: Maryland
City: Annapolis
Address: 1295 Annapolis Mall
ZIP code: 21401
Phone: 4102660800

Category: Miscellaneous

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