Complaint information
  • Author: Anonymous
  • Date: 04.30.2013
  • 0
 (Votes #: 0)
04.30.2013

AJ Richies

"I bought a "NEW" camera from them for Christmas. Sent it to Nikon for a warranty repair and was billed nearly $200 because "refurbished cameras are not under warranty past 90 days."

Got into a yelling match with Roger, the supposed 'manager' at AJrichies. If I EVER raised my voice on the phone with a customer, I'd be fired. I can't believe the insanely low level of customer service I have received from this company since Day 1.

They admit it should have been a new one but will NOT admit that it was a refurb. They're offering me a replacement. I'd rather pay Nikon to fix it than hope that they replace the refurb with an actual NEW camera. Honestly, I don't trust them not to say that it just never showed up and refuse to give me another camera.

I would give 0 stars in some of these categories if possible.

Waited weeks past the expected processing date- even after paying for expedited processing.
They do not respond to emails.

Their prices are attractive but the service is NOT worth the hassle. Pay the extra $50 at Walmart or Target.

Worst online shopping mistake I have EVER made."


Thank You for reading of this Complaint / Review.
Complaint author: Anonymous

Country: USA
State: New York
City: Brooklyn
Address: 3518 Flastlands
ZIP code: 11234
Phone: 7186799937, 8888711256, 7182139600
Site: www.ajrichies.com

Category: Miscellaneous

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