Complaint information
  • Author: Patricia
  • Date: 04.30.2013
  • 0
 (Votes #: 0)


I was a customer of T-Mobile for a number of years while living in California and had a family plan with 5 phone lines. Last November 2012 I moved to Louisiana and found that T-Mobile service is basically non-existent in Monroe, LA. As a matter of fact, there is not one T-Mobile store anywhere, except third party vendors who laughed when I mentioned T-Mobile.
I called and tried everything T-Mobile support recommended, finally one technician said that I should wait until T-Mobile merges with Metro-PCS (in the future) to get a stronger signal. Needless to say, that was unacceptable and I was forced to switch phone companies and transferred my families 5 phone lines.

T-Mobile insists on payment of $1000 for 5 "early cancellation" fees. I have written multiple times requesting that the cancellation was due to their lack of service in my area. T-Mobile has now sent my account to collections for $1000!

Thank You for reading of this Complaint / Review.
Complaint author: Patricia

Country: USA
State: New Mexico
City: Albuquerque
Address: P.O. Box 37380
ZIP code: 87176
Phone: 8009378997, 8008662453, 4253784000

Category: Miscellaneous

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