Complaint information
  • Author: Kim
  • Date: 04.28.2013
  • 0
 (Votes #: 0)

If you want your money back from wigshow then please read on…………
Hello prospective wig buyers do not buy any wigs from this seller
They are thieves there wigs look nothing like the pictures advertised. The AUD$210 the wig cost when it arrived 4 weeks later was the wrong colour nothing like the style and very little hair so no body to it either, wig cap showing, barely any fringe to it, it also looked like a dolly wig I’d put on one of my dolls as a kiddie. I’ve never ever seen a wig gives you a pointy head/triangle effect with sticky out loose hair bits coming out of the top of the crown???
Some advice you guys might not know but might greatly appreciate. I used the wigshow site in the UK, didn’t use paypal but my aussie credit card to purchase the “wig” or - thing that looked like a dog wouldn’t even go near. I contacted my bank a week after not getting any response from wigshow to request a refund (advised the Credit card section of the situation). My bank – commonwealth bank (great guys!, always super helpful), said they’d be very happy to assist and got all the forms out to me to process the refund. Before the customer assistant at the bank hopped off the line, he advised even though it was a credit card payment, the payment was still taken through paypal and I was to contact paypal first as they could very well help me. Which I did. 2weeks later I have a full refund from paypal themselves.
How to: You will be required by paypal to either email them or call them to raise a dispute about the product. I ended up having to call them (because I do not have a paypal account and it was done through guest systems or something, they paypal lady told me). You need to tell them that the product that was sent out was not what you ordered, you are not happy with it and you want a full refund, give them full details about all the problems with the wig.
They will advise you to contact the seller, which I did right away via email.
• Wigshow will give you the run around no end and tell you to stop the dispute with paypal that they will sort it out. DO NOT DO THIS IF YOUR LIFE DEPENDS ON IT.
• Wigshow will come back at you offering pitiful refunds which are laughable and tell you to sell the wig online yourself (LIKE ANYONE WOULD PAY $0.02c for this thing???), and whinge about how much money it takes for labour in china (yeah right) to produce a wig such as this etc etc. Don’t listen to any of it. Even if you have used their website to pay by credit card (as I did) and didn’t use the paypal option, you are still covered by paypal. And if paypal can’t help you, your bank will – contact them with all the details of this company and all the details that are now posted online about it being a scam and they will help you (as they advised me).
• Even if wigshow demand that you send the wig back first before they refund – DO NOT DO THIS EITHER, this is just a ploy for them to then say you never sent the wig (obviously got lost in transit), you don’t get a refund and they get their product back to sell to some other poor unsuspecting lass.
• Wigshow will then try to talk you out of sending back claiming postage fees to China etc are really high. As far as paypal terms go, customer has every right to keep a product and have a refund (if dodgy selling practices are used) and you won’t get in trouble for choosing not to pay high postage to China.
Once you have your refund, you can post the wig back (if you wish or most likely not).
PLEASE PLEASE PLEASE just stick to your guns. Everytime you get a stupid email from Wigshow that will make your blood boil, be sweet/reasonable, and just keep repeating - the product that you sent me is not as is described on your website, I am not happy with your product and I wish a full refund.
• What will be going on at wigshow’s end, paypal will be demanding an answer from wigshow, wigshow will ignore paypal as they won’t have an answer for paypal because they’re scammers. When paypal doesn’t get a sufficient answer they will automatically refund.
• If you haven’t heard anything from paypal in a week or so after you begin this, you need to escalate the dispute with paypal, call or email them. I’d suggest calling.
• And for those of you who have left it longer than the 45 days – as I see some of you have, you need to be speaking to your bank about this scam website as I think customers are allowed to claim back so long as its not longer than 3months.

Thank You for reading of this Complaint / Review.
Complaint author: Kim

Country: USA
State: All USA

Category: Miscellaneous

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