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04.10.2013

Landy Guo, North Face Jackets Cheap (Receiver: wei fan)

On December 19, 2012, I purchased what I believed to be an authentic North Face Turquoise and Black Women's Denali Jacket. On December 28, 2012 I received my order. The material was very thin and seams on jacket were crooked and jacket obviously was a fake. I emailed the customer service department to let them know I was unsatisifed with the jacket and would like an address where I can return the product. They emailed me back giving me a run around asking for photos of the jacket (which I did not provide because it was unnecessary), then told me if I wished to return the jacket, I had to pay the shipping fee back & forth plus credit card fees and transaction fees totaling $90 and said they would only refund $30 to make up for my loss. I told them this was unacceptable and they finally provided me with an address in China on January 3, 2013 and told me once they receive my return item I will receive a refund in about two months. I mailed the product back to them on January 5, 2013. To date I have not received a refund and have emailed the company again on April 9, 2013. Now the emails get bounced back at me saying that the mailbox is unavailable. I doubt I will ever receive a refund and that I have no hope of ever getting my $100.78 refund credited to my credit card, but I am making this complaint to put a stop to these bogus companies from China and probably other parts of the world selling FAKE products and masquerading them as AUTHENTIC designer goods.


Thank You for reading of this Complaint / Review.
Complaint author: Stephanie

Country: USA
State: All USA

Category: Miscellaneous

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