Complaint information
  • Author: Anonymous
  • Date: 04.2.2013
  • 0
 (Votes #: 0)
04.2.2013

Marks Furniture Co. dba La-Z-Boy Furniture Galleries

I went into the store looking for a sofa. I picked out a sofa but was informed that it was a floor model and I could pick out a color from samples for the same model sofa, which i did. I asked how long before delivery and was told about 3 weeks. I assumed it was coming from a warehouse or another store. After 5 weeks I inquired about delivery and was given the run-a-round. After 7 weeks the salesperson informed me it would be in dec. before the sofa was delivered. I told her this was unacceptable and to cancel the order. The Manager emailed me and informed the order could not be cancelled and I would not get a refund. (I paid infull with my debit card). I disputed the charge with my bank but they sided with the Merchant, because I signed for the purchase. After 11 weeks they tried to deliver the sofa but I would not accept delivery. The store is in possession of my funds and the sofa, If they haven't already sold it to someone else. Can you help?


Thank You for reading of this Complaint / Review.
Complaint author: Anonymous

Country: USA
State: New Jersey
City: Turnersville
Address: 3750 Rt. 42
ZIP code: 08012
Phone: 8563407951
Site: www.la-z-boy.com

Category: Miscellaneous

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