Complaint information
  • Author: Chris
  • Date: 02.13.2013
  • 0
 (Votes #: 0)


I was shocked to see that AGAIN! I had £45.00 debited from my account by Pointpay (Which shows as Pointpay* on a bank statement)

I called this company in January to query the charge and it was to renew a years membership for a VIP shopping website. To which I asked how they had my details and what details they did have. Much to my surprise they only had a card number & email address..... According to the assistant, I had downloaded an app on my mobile and registered for the subscription? (Why would you not have my details then?)

I cancelled the subscription and took it as my fault. The same day in January 2013 and again on the 11th February 2013 my account was debited a further £45 each time.

? Why would you pay more than once a year for a 12 month subscription and why would I be charge twice after closing the account ?

Somethings not right... Please let others know to check their statements.

Kind regards

Thank You for reading of this Complaint / Review.
Complaint author: Chris

Country: USA
State: All USA
City: Aalborg
Address: Skibbrogade 3, 3. sal
ZIP code: 9000
Phone: 442035880269

Category: Miscellaneous

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