Complaint information
  • Author: Tntretired
  • Date: 01.17.2013
  • 0
 (Votes #: 0)

Kate Winston Jewelery

On 2013-01-17, at 8:13 PM, Support Department wrote:

Dear Ms. Mio,

You were charged $98 because you did not cancel your KateWinstonCo trial offer before the allotted 14-day grace period. In further detail, the trial offer is designed to display the quality and effectiveness of the KateWinstonCo Fine Jewelry Collection. It gives you the opportunity to try this program risk free for $0, plus shipping and handling, so a decision can be made to determine if the product is to your liking. If not, we ask that you call or e-mail us shortly after receiving the product. We regret to inform you that there are no returns or refunds if you contact us after the trial period has expired.

This is all explained on the order page, where you placed your credit card information, as well as in the Terms and Conditions at

However, I have gone ahead and canceled your subscription, so you will not incur any further charges, as no more products will get shipped out to you.


John Kessler
Support Department

On Thu, Jan 17, 2013 at 4:56 AM, Teresa
Please see the below message entered in the contact form on for your press release.

Press Release URL:
Press Release: New Kate Winston Line of Jewelry

From: Teresa
Date: January 17, 2013 - 7:56 AM EST

My Message:

This is all news to me. I was given a complimentary gift for supplying my viewpoint on a product. At no time was I aware that I would be receiving a " trial" gift which, if I didn't want it I had to return it. What I received was a bracelet that didn't even look like anything shown on the form provided on the web and to top it off, it wasn't even feminine looking. As a matter of fact I gave it to my teenage grandson. Had I known the true cost I certainly wouldn't have kept it. Your ad is very deceiving. I notice that when surfing the web a pop up keeps coming on asking for some feed back with the promise of a "free" gift. This form of soliciting business should be against the law.

I will certainly advise all my friends and relatives of this practice to warn them of this bait.
Please ensure that no other charges are placed on my master card.

My Message:
My master card has been charge $98.00 U.S. on January 6th. posted on January 8th, 2013 for the above amount.
I have not purchased any items from your firm. The only item correctly charged was for a promotional bracelet for $4.99 which I have paid and received. I therefore request you reimburse my master card account'
for the above amount.

Thank You for reading of this Complaint / Review.
Complaint author: Tntretired

Country: USA
State: California
City: Glendale
Address: 1200 S. Brand Blvd., Ste. 154
ZIP code: 91204
Phone: 8552135987

Category: Miscellaneous

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