Complaint information
  • Author: Jennife
  • Date: 01.17.2013
  • 0
 (Votes #: 0)

Like other parents with complaints, I registered 2 of my kid's photos for the contests, totaling about $40. Next you are directed to get your "FREE" gifts! One photo mug and one set of comp cards per entry. So I go through the order, using my "FREE" rewards, and my items arrive fairly quickly (within a week). I check my banking account and there I notice a charge for $68.30.

I went to the website to dispute the charge. I used their email webform and I received an auto-reply email stating that they will get back to me within 48 hours, but if you have a more urgent matter you can call their (888) phone number. They also redirect you back to the website. I gave them the benefit of the doubt and waited 2 days to hear back. Nothing.

I emailed again using the web email form, as they suggest. No reply.

I finally tried calling their (888) number to get a more immediate response. The voicemail system doesn't even have a human greeting; it is totally robotic, but they say they will get back to you as soon as possible. So I left a message. Again the next day. Again the next day. No responses whatsoever.

Nobody should engage in this site; they keep your credit card number on file and if/when you have a problem you will NOT be able to get help! I have now gone through my bank to make a fraud claim but now I have to wait for a new card and I have to set up any other legitimate auto-payments all over again. WHAT A MESS!

Thank You for reading of this Complaint / Review.
Complaint author: Jennife

Country: USA
State: New York
City: Westbury
Address: 950 Jericho Turnpike 2nd Floor
ZIP code: 11590
Phone: 8889095664

Category: Miscellaneous

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