Complaint information
  • Author: carl
  • Date: 01.16.2013
  • 0
 (Votes #: 0)
01.16.2013

Sears

i purchased a dishwasher from sears on 11/11 since then it has needed 3 replacements for the timer and 2 replacements for the pump..the last timer replaced in 11/12 needed to be replaced again a month later..when i called sears to inquire about a warranty contract i was told i couldnt purchase one since i had "abused" the dishwasher..i was told this was because the last repairman that was here saw water in the bottom of the basin and this ment i hadent cleaned all the food off the plates and some got stuck and plugged the drain and this was "abuse"..he also took a picture of the basin without informing me which i was not happy about..i did not"abuse" the dishwasher..just because he thought something was stuck in the drain..i feel due to the extensive failures of this product i should at the least be able to purchase a warranty agreement and did appreciate being told i "abused" a product i paid $700 for..their customer service was not at all helpful and im sure they are using this "abuse" on other customers. i will say so far the original warranty has covered the repair costs but im concerned the product will fail again and i dont like being accused of abuse of a product i own


Thank You for reading of this Complaint / Review.
Complaint author: carl

Country: USA
State: Illinois
City: Hoffman Estates
Address: 3333 Beverly Road
ZIP code: 60179
Phone: 8472862500
Site: Sears.com

Category: Miscellaneous

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Information
Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.

^