Complaint information
  • Author: Cheryl
  • Date: 12.16.2012
  • 0
 (Votes #: 0)
12.16.2012

AirBNB

I booked a chalet rental in France via www.Airbnb.com and was sent an email from [email protected] with the wire transfer details to a Barclays bank account named "Airbnb INC" with IBAN # GB BARC 2092 6303 4836 57. My booking was never confirmed by Airbnb and they told me that it was a fraud.

Because this bank transfer was done outside of their website, they refuse to help me. They also refuse to write a letter saying that they did not receive my money. All they have said is that they do not have my money and that is not their account. I think I deserve a letter. I have filed a police report in France and the UK but it is not likely I will get my money back. All Airbnb says is "sorry". They did not screen this person and they are the ones who put me in touch with this person. They were able to replicate their Logo etc. and send it via an Airbnb email address. I don't feel safe using that website and others should know that this can happen.


Thank You for reading of this Complaint / Review.
Complaint author: Cheryl

Country: USA
State: California
City: San Francisco
Address: 99 Rhode Island St Fl 2
ZIP code: 94103-5233
Phone: 4158005959
Site: www.airbnb.com

Category: Miscellaneous

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