Complaint information
  • Author: Judith
  • Date: 12.10.2012
  • 0
 (Votes #: 0)

Aqua Rug - Tristar Products, Inc

I've been scammed -- and so have many other people! Ordered Aqua Rug from TV commercial as "buy one and get one free" (plus S&H). The total should have been $35.97. Before getting the product, my Visa was debited for $106.90! When I got product, the shipping order charged me for "Deluxe Upgrade for 4 rugs ($39.96) which I did not order, plus TWO "Buy One Get One Free" rugs -- for a total of 4 rugs instead of 2 I ordered. Was charged an extra $30.97 for S&H. I called my bank and they credited me for a dispute.

To add insult to injury, the suction cups which hold the rug in place were damaged and "wrinkled" on all 4 rugs, rendering them unsafe because they would not stick to surfaces.

I called customer service and they "apologized" -- but I have read other complaints about Aqua Rugs which mirror mine. Therefore, I can only conclude that this company should be investigated by NJ Attorney General for scamming consumers.

Thank You for reading of this Complaint / Review.
Complaint author: Judith

Country: USA
State: Connecticut
City: Wallingford
Address: 500 Returns Road, Ste. 404
ZIP code: 06495
Phone: 9732875149, 5613479001, 9735755400

Category: Miscellaneous

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