Complaint information
  • Author: Anonymous
  • Date: 11.14.2012
  • 0
 (Votes #: 0)


My Toshiba Netbook broke twice. The first time it was under warranty so not a problem getting it fixed, had to pay just $25. The next time the screen was ruined/no idea how. I called the phone support and they told me that they would need to charge me what I THOUGHT I heard, was $14.95. I said fine. It didn't work but it was only $15 right. NO, IT WAS $49.95! I called to tell them they needed to remove this charge from my card and they refused, over and over. I spoke with a supervisor, he refused. I asked for a manager, the sup said he was the top of the line. I am soooo angry. I will post this story everywhere.
The person I had originally talked to talked so fast and had such a strong accent I couldn't understand him. This is not my fault so I should not be penalized. I have no problem with overseas call centers, as long as they are fair.

Thank You for reading of this Complaint / Review.
Complaint author: Anonymous

Country: USA
State: California
City: Irvine
Address: 9740 Irvine Blvd.
ZIP code: 92618
Phone: 9494614321

Category: Miscellaneous

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