Complaint information
  • Author: Chris
  • Date: 11.7.2012
  • 0
 (Votes #: 0)

Sylk Skin & Vitalyze

I ordered 'free' trial samples of these skincare products which were advertised through facebook. All I had to pay for was delivery. However, without my knowledge I have now been 'subscribed' to receive the products monthly at a cost of $79.87 per month. This amount has been debited from my bank.
It appears as if it's one of those "should have read the fine print issues".
When I have called the customer services number this is what happens: They tell you they can't cancel the subscription - it has to be confirmed ????? If you ask to speak to a supervisor they are on the phone to someone else. No, you can't wait on hold. Then they
either cut you off, or pretend there's a problem with the line/technical difficulty with their computer etc, basically anything to prevent any progress or resolution on the issue. I have been cut off/hung up on four times today. At this point, I am basically being not allowed to cancel the subscription I didn't even (knowingly) sign up to.

Thank You for reading of this Complaint / Review.
Complaint author: Chris

Country: USA
State: Florida
City: Lutz
Address: 18015 Sant Angelo Dr
ZIP code: 33558-4839
Phone: 8664051578

Category: Miscellaneous

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