Complaint information
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02.22.2012

National fitness financial systems
Professional thief

This is a Complaint / Review about National fitness financial systems.


Hi, I am warning everyone not to sign up for personal training at workout world. They reason why is because national fitness handle their financial system. I have a platinum membership at workout world. One day, a guy came to me and offered to give me a free session training. After the training, he was pushing me to sign up for sessions.the sessions is $40 a week once a week. I refused to sign up so I told him its too expensive.He was so eager for me to sign up. he said he would waive initial fee and other fees.then I can do 2 sessions for month for $ 80 and he would try to get me free sessions added to the ones that i am paying. I was so stupid I signep for it. he told me I can cancell anytime without paying any fee after 6 months even on a contract. When i started, the sessions was not what i expected. Its 30 minutes training and the trainer make u use the equipment at the gym instead of using your own body weight. so I told him i want to cancel he told me its not possible good luck on that.Then I decided to change my bank information so they would stop charging me. they sent me a letter that i owned them $ 275. I didnt want any trouble. I told them I would payed the money then they need to cancel definitely my contract. so I made a payment plan with them. They knew that i was cancelling before i even start paying. so every 2 weeks i payed $100 to paid off my balance. after i paid off they told me i owed them 2 more months .because it took me 2 months 2 paid off my balance. I was so upset. the customer service is horrible. they never told me they would keep charging me. they keep saying go look at your contract . I paid them an additional $ 160 for those 2 months. So my balance was 0.0. All I had to do its pay the cancellation fee which is $ 150. I paid it off . Then they called me and told me that I need to pay a 30 days notice fee after cancellation fee which is $80.Can you believe that people. These people are professional thieves. In total I payed $590 dollars. The customer service was rude on top of that telling me to go read my contract. National fitness should go down. they are worst than credit card company.


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Complaint author: babyf22

Offender: National fitness financial systems

Country: USA
State: Massachusetts
City: Randolph
Site: workout world

Category: Miscellaneous

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