Complaint information
  • Author: Susan
  • Date: 10.17.2012
  • 0
 (Votes #: 0)
10.17.2012

Budget Car Rental

On Friday 10/12/12 I reserved a 10 foot moving truck from Budget truck rental for the next day (Saturday 10/13/12). When I arrived at my appointment time, the worker told me that the truck I reserved could not be rented because the check engine light was on. Two days later I check my bank account with First Financial and my card had been charged $50 for a no show fee. Very frustrated, I called their customer service and was told to call back the next day because the person on phone could not handle the matter. Then I called back the next day (Tuesday 10/16/12) and explained to the person on the phone the problem and he told me that he could not issue a refund because they had not received a payment yet. But it had been taken out of my bank account. I told him that and he said there was nothing he could do and for me to call back in a few days. So I have been stressing out over their mistake. We just moved and funds are tight right now. We had to pay UHaul the same day for a truck because Budget could not provide one so we were charged for that as well. A $40 move turned into a $93 move. I don't understand why I was charged in the first place for their mistake. I had to spend the gas money to get there and to get home and go through renting with a different company.


Thank You for reading of this Complaint / Review.
Complaint author: Susan

Country: USA
State: New Jersey
City: Parsippany
Address: 6 Sylvan Way
ZIP code: 07054
Phone: 8002834382
Site: https://www.budget.com/budgetWeb/home/home.ex

Category: Miscellaneous

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Information
Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.

^