Complaint information
  • Author: uniwhizz
  • Date: 09.6.2012
  • 0
 (Votes #: 0)

British Airways

I tried to book a flight LHR to EDI for my daughter (a regular occurence) via the BA website. When it came to payment, the system came back with 'internet connection lost'. I tried to book again with the same result so I left it, intending to do the booking next day at work.
When I got to work there was notification that I had booked and paid for two tickets for the same flight for the same person (my daughter).
I immediately cancelled one of them but was charged £60 for my trouble.
I complained to BA but got no sympathy or refund. I pointed out that they had let me book two seats for one bum - I used my daughter's BA Exec Club number. Thay are now ignoring me.

Thank You for reading of this Complaint / Review.
Complaint author: uniwhizz

Country: USA
State: New York
City: Jamaica
Address: PO Box 300745
ZIP code: 11430-0745
Phone: 8004030882

Category: Miscellaneous

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