Complaint information
  • Author: JOYCE
  • Date: 08.3.2012
  • 0
 (Votes #: 0)
08.3.2012

us airways

I had a $415 voucher from US Airways. I called them to make a reservation for August 2-5, flying from Atlanta Ga to New York. I spoke with a cutomer service in April of 2012 and booked the ticket. I called back in July 2012 to change the time and I was told to contact Customer Relations because my ticket had expired, which I did not know why, because it was valid in April, when I actually booked the ticket. When I called Customer Relations, I was told that the representative that helped me book my trip did not comfirm it and the voucher expired in June and they did not know why and neither did I because as far as I was concerned I was to be traveling in early August. I was told that there was nothing that they could do even though the mistake was a mistake due to one of their representative. I am now without a Ticket or a vouche


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Complaint author: JOYCE

Country: USA
State: Arizona
City: Tempe
Address: 111 W Rio Salado Pkwy
ZIP code: 85281-2880
Phone: 4806930800, 4806937544
Site: www.usairways.com

Category: Miscellaneous

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