Complaint information
  • Author: miriam
  • Date: 07.3.2012
  • 0
 (Votes #: 0)
07.3.2012

Direct Energy

I've got a furnace protectionplan expiring 29/07/12. On June 26/12 I notified them I wish not to rebew, but still have to pay until the end of July. Today I called them for servicing my AC as it made two loud noises during the early morning. I was told I was not covered as my plan had been cancelled. The expiry period is a month away yet was my reply. the agent stated regardless of that I am no longer covered.
My husband is 80 yrs old, has COPD, sleeps with a full face mask, uses puffers and has bad sleep apnea. We need to have AC in working order as he would not survive through this heat wave.
What advice or assistance am I entitled to? I should be covered still, but I do I make these mechanical people understand my rights?
Thanks for your time
(Personal Information Removed)


Thank You for reading of this Complaint / Review.
Complaint author: miriam

Country: USA
State: All USA
City: Toronto
Address: 2225 Sheppard Ave E , Suite 100
ZIP code: M2J 5C2
Phone: 4167588700
Site: www.directenergy.com

Category: Miscellaneous

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Information
Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.

^