Complaint information
  • Author: Patricia
  • Date: 07.3.2012
  • 0
 (Votes #: 0)

I received a phone call from a guy named Shane at approximately 4:15 p.m. EST. He said he was an Technician from Microsoft and was letting me know that my computer had been hacked and couldn't update my computer with new files until the viruses were removed. He said did I need help removing it.

At first I was having a lot of trouble understanding him and asked him to talk slower. I had to stop him several times during the conversation. He went on to say he could make sure it was there and which viruses it was, but I would have to let him have access to my computer. I hesitated and asked him why he had to have access and how did I know he was from Microsoft. The call came in on a "Name Unavailable 000-000-0000. I do not usually answer those calls, but my daughter was waiting for a call from a Dr's office and I just answered it.
He gave me a # to call for Microsoft Service Center(MSC) to validate his Employee Number as MSC130012, Name:Shane. The number was in Naples FL 1-239-206-4284. I called it and again had trouble understanding this person too, but he confirmed the Emp.#.
I was still hesitant when he wanted me to pay $149.00 for the software. Then he acted like he was going to give it to me by talking to someone else. I told him that I was old(74) and couldn't afford it. He said he would clean my disk and give me the software for $149.00 on a credit card and hold it until the 15th of July. After much dickering, the phone call lasted 2 hours until 6:52 p.m., I gave him access by using an address of:RemoteAccessWin32/ammyadmin. He showed me he was downloading the software and showed me 2 items that were being removed.
I was afraid for my computer, and gave him my Chase credit card. I had to fill out a form he displayed on line. Then he said he couldn't hold it without a Debit card #. He cleared the screen and I filled out a new one for my Debit card. I thought the other was cleared.
He ran the software he had downloaded from Microsoft and concluded the Remote Access. He said he would call me on 7/14 to remind me he was going to put thru the charge and that he was sending me a Statement in my email. I kept checking my email and of course didn't receive a Statement. That same evening I got a call from Chase Card Services asking if the $149.00 was a valid charge. My heart sank. I said no, that I had given it and then cancelled it and gave my Debit card at my bank. He said there would be no charge on my Chase card.
I tried to alert my Bank to it, but it was after hours. I didn't sleep all night waiting for the Bank to open. In the meantime, I checked and there was a pre-auth that would post Pending Trans. 06/29/2012.
The Description on that transaction is as follows:
314502 DDA PRE-AUTH NIAS E BUSINESS galore KAR IN 00010025 314502 $149.00
The Description on the 2 transactions that went thru my bank on 06/28/2012 is:
030350 POS SIG NIAS E BUSINESS KOL IN 00010025 030350 $149.00
I am just sick about it and do not expect to get anything back, as the Bank said they couldn't stop it and couldn't put thru a Fraud report until after it posted. They cancelled my Debit card as of 6/27/2012 at 9 a.m. EST. I don't understand why they couldn't cancel it before it posted. But, then, WHO AM I? Just a dumb old lady A-N-D a retired computer programmer Basic, RPG3, and Microsoft Office prog.lang. I should have followed my gut feeling, but he was very convincing.

Thank You for reading of this Complaint / Review.
Complaint author: Patricia

Country: USA
State: WA
City: Seattle
Address: 600 University St
ZIP code: 98101
Phone: 7035961166

Category: Miscellaneous

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