Complaint information
  • Author: MYSTICALGEMM
  • Date: 07.1.2012
  • 0
 (Votes #: 0)
07.1.2012

Digi Express

From May 19th I have been online surching for a website that can repair I-pods. Came across "Digi Express" saw they had a number (1.800.440.4693) so I called to explain my I-pod problem and got a representative that informed me what to do, the personal information they need from me, how to ship, and the charges incurred. Total charge was $31.75 to repair and return shipping. Representative insurred that the company would keep me posted and updated to all activities. Two weeks and three days had passed I got no phone call nor any email updates so I called; a representative named Sherrie answered my called placed me on-hold and to my surprise, her answer to me was that the I-pod was not repaired that it was located somewhere in the back of the shop and that in order to quickly repair my I-pod it just needed a new battery and that would be another charge of $10.00 and that I would definitely get an e-mail to the update for shipping.! A week later I got an e-mail to let me know that the product was repaired and shipped. To my surprise 6/18/2012 I received my I-pod through the mail and once I opened the package the I-pod was not repaired. So I called and was very fortunate to get the same representative on the phone "Sherrie" who was familiar with the case in question and I told her about how dissapointing it was to not being contacted by Digi Express, not letting me know that in order to repair the I-pod it needed a new battery, not being contacted that the I-pod could not be repaired and that they have to charge me $41.75 the full amout even though I did not get any type of professional service from this company. My case #AB-131631 was charged to my credit account and due to the lack of communication from their part and the eagerness of wanting to charge monies I strongly believe the full amount should be ACCREDITED to my account.!


Thank You for reading of this Complaint / Review.
Complaint author: MYSTICALGEMM

Country: USA
State: Pennsylvania
City: Tarentum
Address: 555 Pittsburgh Mills Circle
ZIP code: 15084
Phone: 8004404693, 7243292728
Site: digiexpress.us

Category: Miscellaneous

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Information
Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.

^