Complaint information
  • Author: Cheryl
  • Date: 01.19.2012
  • 0
 (Votes #: 0)

Just like another customer on your site, I ordered a ceramic Teapot for $13. Just like the other customer, my pot arrived in intact packages but the product was broken. I was told to ship it back for a full refund. When I protested that the shipping would cost more than the product, I was told to send a receipt for shipping and that would be reimbursed too. I did - the shipping was $14.62. I have sent numerous emails - I always get a sappy form letter response. I have had several claim numbers and have repeated my story over and over. I have supplied them with copies of all the email transactions and the delivery receipts several times. I still have not received my money back for the product or the postage. My current "request" complaint number is Request #108268. AVOID NOMORERACK - I have received a lot of crap from them, it always takes, months to receive your items, and their customer service sucks.

Thank You for reading of this Complaint / Review.
Complaint author: Cheryl

Country: USA
State: New York
City: New York
Address: 381 Park Ave South
ZIP code: 10016
Phone: 2124054011, 6046339490, 8559007225

Category: Miscellaneous

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