Complaint information
  • Author: CirCimba
  • Date: 11.18.2011
  • 0
 (Votes #: 0)

Resvibrant Moisturizing Creme

You may do whatever you need to do to have this disreputable company change their practices. They advertise "free sample" which I received with the wand pump removed from the product . . . I immediately wrote to request NOT TO SEND any more product . . . followed by two more emails, not only did they immediately place a $74.96 charge on my credit card which appeared on October 9th, I received the product over a month later this past Saturday, November 12th and on my most recent credit card statement which I received yesterday, there was an additional amount of $76.93.

I've now written them three times to obtain an RA#, however, they say their policy is in order to return a product, they require a telephone call. I ask you, if they are able to accept an on-line order, why can't a "reputable" company accept an on-line return request and furnish their RA# via email response?

It is not a free sample to try the product although this is what they advertise and charge a shipping fee as well and they request the “free sample” returned or they will not issue an RA#. They won’t accept the package back without an RA# and they won’t reply to emails requesting an RA# . . .

Thank You for reading of this Complaint / Review.
Complaint author: CirCimba

Country: USA
State: California
City: Emeryville
Address: 2340 Powell St, Ste 386
ZIP code: 94608
Phone: 8779022639

Category: Miscellaneous

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