Complaint information
  • Author: Speers
  • Date: 11.18.2011
  • 0
 (Votes #: 0)
11.18.2011

Revitalize Health and Beauty

Like others I ordered a sample after seeing an ad on-line for Perfect Radiance anti wrinkle cream where I paid £5.95 for this sample. Since then they have taken £74.95 on 21st October, and again on 10th November! I have only received 1 x further bottle the same size as the sample received for £5.95 As others there was no paperwork received just a Despatch Note with their address on the phone number 0808 168 3684. I called this number and spoke to a lady named Jeanette (sounded American) and I complained about this money being taken and she said that I hadn't cancelled my interest 1 x month after recieving the sample and it says this in the terms and conditions! I told her that the terms and conditions weren't visable! She offered to refund my 2 x payments of £74.95, but I'll wait and see on my statement. I have requested a cancellation confirmation email from them as the Credit Card company cannot stop the payments because we entered in to a mandate with the supplier (This is ridiculous and the goverment need to change this law ASAP)!I have also wrote (recorded delivery) requested a cancellation and a return of my money and returned the product to West Lothian. I actually got the money taken out of my account before the product ever arrived....be carful this is an unreputable company to do business with and it is a scam in the small print somewhere stating you have to cancel yourself even though the adds/web make you think you are just recieving a sample! DON'T DO IT! -- Mrs P.Jones


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Complaint author: Speers

Country: USA
State: All USA
City: Linlithgow
Address: Mill Road Industrial Estate, Suite 170
ZIP code: EH49 7SF
Phone: 4408081683685
Site: perfectradiance.co.uk

Category: Miscellaneous

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