Complaint information
  • Author: Louise
  • Date: 11.18.2011
  • 0
 (Votes #: 0)


HOW I WAS SCAMMED!, by Louise F. Barnett

On August 22, 2011, I received my monthly bank statement from SunTrust Bank. It showed a withdrawal of $447.35 from my checking account and an image of this "pre-authorized", "no signature required" check, dated July 25, 2011. That image also showed "Customer Service and Refund Policy, (866), 304-2401". Since I had not pre-authorized it, I promptly called that number. I was asked if I would like to hear their original phone call to me. They played a recording of a voice which gave my name and my checking account #, with no preliminary "Hello, This is so and so offering you" etc. etc. I asked for a refund. No problem! I would be receiving a package in a few days. I should return it to the post office, get a tracking #, call the above phone # with that # and they would return the money within 21 days. I did this, returning the package on Sept. 2.
At this point I enlisted the aid of my local SunTrust Bank manager, Fran Haynes. Over the next 2 months she made repeated calls, at least 5, to "Lina", at "Third Party Customer Service Co.", assured each time that the money would be returned within 21 or 7 or 14 business days. We gave up on Nov. 8 at which time I closed that account and filed a fraud report with SunTrust. They turned down my request for a refund because I had reported it too late.
If you type in "MyBen Champlain NY" you will see story after story like mine, a couple of them with the same exact amount of money extracted. The "Company" seems to have a number of variations on its name and a few different addresses in Champlain.
The Police in Champlain are very familiar with this scam but it is complicated to prosecute because the company is headquartered in Montreal.
Louise Barnett

Thank You for reading of this Complaint / Review.
Complaint author: Louise

Country: USA
State: All USA

Category: Miscellaneous

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