Complaint information
  • Author: Anonymous
  • Date: 11.17.2011
  • 0
 (Votes #: 0)


They used a friend's email - then falsely advertised Free. See my attachment for evidence:
Below is chat line info to the company My Real Income, who used Brain Host to charge my credit card account after I canceled the application even before I finished it.

Harry: Welcome to Live Chat support, how may I help you?
Shirley: You say free to set up your business, then every page thereafter there is a charge. I cannot afford your charges to get started. Please cancel my application.
info: Your chat transcript will be sent to (Personal Information Removed) at the end of your chat.
Harry: I have checked and found that you have not singed up with us
Shirley: I signed up with a name and password. I cannot finish your application because of the on going charges. Maybe at a different time, I can take advantage of the business, but not at this time. Please cancel the $37.00 and any other charges to my credit card.
Harry: May I know from where did you receive the link for BrainHost?
Shirley: From a friend who is laid-off from work at this time.
Harry: Please provide me the domain name.
Harry: I am sorry but I am unable to locate your account in our system
Shirley: Well I was assigned a sign-in name, user ID myrealincomevip, password myriuser67. Outside of that info, I don't know what to tell you. I am requesting that you do not charge anything to my credit card!!
Shirley: Sorry the password is: password myriuser672.
Harry: Please provide me the registered email ID
Shirley: (Personal Information Removed)
Harry: I am sorry but I am unable to locate your account in our system
Harry: May I know whether you have come from My Real Income?
Shirley: Perhaps because I did not finish all of your sign-up requests, not sure why you cannot find my info. Here is the link:
Harry: It seems that you have registered with My Real Income.
Shirley: Yes.
Harry: In order to receive your refund, you need to contact their support : [email protected]
Harry: Is there anything else I can help you with?
Shirley: No thanks. I will try to contact them.
info: Your chat transcript will be sent to (Personal Information Removed) at the end of your chat.
Harry: You are welcome !!!
Harry: Thank you for visiting Brain Host Live Chat support. Should you have any more questions or require any further information, please do not hesitate to contact us.
Harry: Have a nice day! Goodbye.

Additional Email Response:

"Customer Support"
Add sender to Contacts
(Personal Information Removed)
Shirley Jones,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

Ticket ID: GFP-928-86182
Subject: Cancel My Application
Department: My Real Income
Type: Issue
Status: Open
Priority: Normal

Kind regards,

Customer Support
Support Center:

Thank You for reading of this Complaint / Review.
Complaint author: Anonymous

Country: USA
State: All USA
City: Nottingham
Address: iNet Squared Ltd, Lace Market House
ZIP code: NG1 1HW
Phone: 011441159338310

Category: Miscellaneous

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.