Complaint information
  • Author: carpa
  • Date: 11.16.2011
  • 0
 (Votes #: 0)
11.16.2011

T Mobile

I was calling them to file a claim about my wifes phone that was damaged, i checked my account online to make sure we still had the premium handset protection plan, and we did. so we talked to them and they told me over and over that i didnt have it, i copied and pasted the details into a chat with one of their reps to show them, he said no you're wrong. REALLY??!?! So now im out a phone, and cant replace it because they messed up? ive been paying $7.99 a month for 21 months!


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Complaint author: carpa

Country: USA
State: New Mexico
City: Albuquerque
Address: Executive Customer Relations, P.O. Box 37380
ZIP code: 87176
Phone: 8008662453, 4253784000
Site: www.tmobile.com

Category: Miscellaneous

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