Complaint information
  • Author: susan
  • Date: 08.19.2011
  • 0
 (Votes #: 0)
08.19.2011

Direct TV

in July i rec'd a flyer for direct tv serv. for 29.99 a mo. at that time I called & i told the rep that if there was a contract i would not take the service. i told the rep. i might have the serv. for 1, 2, or 3 mo. i kept the serv. one mo. i did not like the tv service nor the remote and called to have it disconnected. i then rec'd a statement with a charge of 470.30 for disconnecting serv. i called direct tv and discussed the issue with a rep. i thought it was resolved. today i checked my bank acct and there was a withdraw of $470.30 by direct tv. i called direct tv and spoke with 3 reps and 1 supervisor. they would not credit the charge back to my acct. The Rep. said i gave them my atm # and it states on the back of your statement they will keep the acct # to apply charges if you disconnect or do no pay your bill. I rec'd one statement which was double the charge the flyer stated. i asked each person i spoke with to pull the recording when the service was sold to me and it will show that i clearly stated i would not take the serv. if there was a contract as i knew i could not fulfill a contract. There has been a big misunderstanding or maybe i was delibertly mislead. i am low income and need this money back today. I feel like money has been stolen from me. I am on SS Disability Income. Please help.


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Complaint author: susan

Country: USA
State: California
City: El Segundo
Address: 2230 East Imperial Highway
ZIP code: 90245
Phone: 8005315000
Site: www.directv.com

Category: Miscellaneous

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