Complaint information
  • Author: Frank
  • Date: 08.10.2011
  • 0
 (Votes #: 0)

New Vitality

From a Radio add for a product called Ageless Male 30 day free trill just shipping and handling $ 5.99. I spoke with their sale Rep: Justin who told me all about the product. In his sale pitch he said after 30 days I would be placed on Auto Shipping for the next order. (I stop him) told him I didn`t want to have this auto shiped to me I will call you if I want the next order, he tried to show be the benifits, again I told him NO! He said ok I will not be auto shiped. I went to my bank on Thursday 8/4/11 to learn New Vitility have charged my Debit Card $67.89. Friday 8/5/11 am I contacted New Vitility customer spoke with Lamarra which informed me that a supervisor would contact me, (no one returned my call) Friday afternoon I contacted New Vitality again spoke with Zoose) splling my not be correct:) I was put on hold, he told me a supervisor was viewing the tape recording of my call, and would contact me. Friday afternoon supervisor Andy did call, I was not able to talk with him until Monday 8/8/11. he informed me he had lissen to the tape and didn`t hear me tell the rep: Justin I didn`t want the next shipment and if I didn`t want the shipment I had to contact New Vitility to cancle the order.(the auto shipment came to my house Saturday 8/6/11, not 30 days after the first order, but about 4 days. I did a return to sender Monday morning) Andy did play the tape for me I didn`t hear myself telling the rep: Justin not to auto ship the product. I know someone erased my ststement from the tape. I have cancled my Debit Care, contacted Better Business, now you.

If they would do something like this to me, how many other people this is happening to.

Thank You for reading of this Complaint / Review.
Complaint author: Frank

Country: USA
State: New York
City: Farmingdale
Address: 260 Smith Street
ZIP code: 11735
Phone: 8889972941, 8009436465, 6317777767X1383

Category: Miscellaneous

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