Complaint information
  • Author: Susan
  • Date: 07.20.2011
  • 0
 (Votes #: 0)

Lucinda Bassett's Midwest Center for Anxiety & Depression

I have been away for a number of months and unable to tend to my mail. Upon returning, I am quite surprised to find that I have received multiple packages from Lucinda Bassett's Midwest Center (c/o Good Living Labs) containing her "Positive Mood" supplements. Even more surprising is the fact that I have billed almost $29.00 for each of them! I NEVER ordered this product, nor did I AUTHORIZE such charges to my account. I see in looking at the invoices that they conventiently do not accept returns of these supplements. I have contacted Good Living Labs and requested that further shipments be CANCELLED immediately. (If you should need to do so also, be prepared to be put on hold numerous times while they fumble to locate your account.)

Bottom line: I am extremely angry that this situation ever even occcurred and have requested immediate refund of my three payments of $28.94 ($86.82). I was told by Good Living Labs that a free trial of these supplements is shipped every time an order for Lucinda's anxiety and depression program is received. Supposedly, at the bottom of their enclosed letter it is explained that these supplements will keep coming unless the consumer requests that shipments be stopped. Well, first, I do not read my junk mail. Second, it is a well-known fact that anyone seeing a psychiatrist and actively taking prescribed medications would be ill-advised to start mixing them with any herbal supplement. For these reasons, Midwest's and Good Living Labs' business practices are both unethical and underhanded. What a money-making scheme!

I have no idea whether the Midwest Center will respond to my complaint. If this matter is not resolved to my satisfaction, I will report their practices to the Better Business Bureau and will also post the reasons for my dissatisfaction everywhere possible on the internet to spare others the same experience. (I see there are already others out there doing the same.)

What a disappointment! Lucinda seems so sincere on her infomercials. If I could contact her personally, I most certainly would!

Thank You for reading of this Complaint / Review.
Complaint author: Susan

Country: USA
State: California
City: Calabasas
Address: 23586 Calabasas Rd.
ZIP code: 91302
Phone: 8187006139, 8002137377, 8009449460, 8662828894, 4198984357

Category: Miscellaneous

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