Complaint information
  • Author: sieges
  • Date: 11.13.2012
  • 0
 (Votes #: 0)

Manchester Vanlines - Complaints / Reviews / Scam Reports
Horrible move

This is a Complaint / Review about Manchester Vanlines.

I paid them $900 as only part of a move I paid $5850 for overall. The person who was my primary liaison, Mike was completely fraudulent the entire time. On the Burbank side, where I moved from, he changed the date 2 times. Then, he took 4 very large area rugs I purchased for IKEA. After he and hi s men had taken them, he said he put them back. He did not. On the final destination side of the move, the rugs were there. It wasn't possible for me to "send them back" at this point, which they knew. That is why they shipped them-they wanted them. They demanded pay up front, and they did this because the movers who worked the final destination did not want to work at all. The person in charge, Phil, worked maybe an hour out of 8 that they were there. After Mike promised me how great the packers would be, they left without unpacking, and I did 80% of the unpack that I paid $900 for them to do. Many items were missing. It seemed they took items they personally wanted. He also said over and over that my move in date somehow cost them $1500, but the reality was, they had to fly someone here to move me in. This person lost the storage unit key and called me the day of my move in to see if I had it. Why would I have their key. He also called me for directions. He is a driver. Doesn't he have GPS? A dresser of mine was destroyed. It had clearly been dropped, and their answer was that it must have happened in Burbank. Boxes in a storage unit I paid extra to have rebacked and consolidated showed up in the same old boxes they had been in. My recliner chair had a back that was crushed. An end table had been busted in. My entertainment center had been torn in the back. When I tried to contact Mike to get my money back to me, he wound up calling me a liar and telling me it was my fault for being upset. I was and am upset. I have a heart condition and doing this move myself put me in the ER. I am not supposed to do this work, which is why I paid WELL ABOVE the market to have them do it. He also said he had spoken to the other people. He had not. I guess he didn't know I had their numbers. When he said he spoke to them and they blamed me, I called them. They were both sleeping since the move and had not spoken to anyone. He had only talked to Phil, who of course complained about me because his performance was so poor. Mike only wants one thing, and that is his money. Because I am disabled, he has treated me all along like I am an idiot. I have emails from him telling me that I can't give him a personal check because I would stop it after he got it-as if I am that kind of dishonest person. He demanded a wire to him BEFORE they would get my stuff out of storage. This was a change and done to hold me hostage so he could get his almighty dollar. Once he had that, he didn't care at all about me. He literally screamed at me on the phone like a whiney woman, telling me I was a liar. In reality, he was lying. He had not talked to anyone but Phil. He had no idea what went on. He had said all along that there would be a refund if not satisfied, but when it happened, he dared me to sue him and screamed at me, then hung up on me. I have read reviews about them, and this is their MO. I just want my $900 back. This doesn't include the other items they stole besides the rugs. The rugs are bad enough, that was $300 and I hav emails from him saying he personally fixed it and they went back. They didn't. They showed up yesterday. They tooks a lot from me, and just kept it. There was no inventory, so it was hard to tell item numbers. No boxes had stickers. They just had a green post it on their. The other movers who doen't work for them said they had never seen anything like it. They dropped a dresser. They broke my chair. Tonight they are harassing me. I just want my money back and for them to leave me alone

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Complaint author: sieges

Offender: Manchester Vanlines

Country: USA
State: All USA
Address: 6508 South 367 West Murray UT 84107 US
Phone: 18887166392

Category: Miscellaneous

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