Complaint information
  • Author: Wabbit
  • Date: 11.19.2011
  • 0
 (Votes #: 0)
11.19.2011

Toys R Us - Complaints / Reviews / Scam Reports
No Refund or Store Credit

This is a Complaint / Review about Toys R Us.


I had the same issue with Activision. I purchased the Skylander Spyro's Adventure, for Wii, from Toys R Us. The product doesn't load; I have exchanged it twice and still does not work. My initial attempts one month ago to reach their company resulted in them not responding to my complaint. I reached someone today and they will not refund my cost for their faulty product. My cost was $118, plus $20 for figures for the system, Plus $18 insurance from Toys R Us.

The representative treated me like an imbecile, said my Wii was faulty and needs to be repaired...I informed him that I have 50 games purchased before and since that work - only their product doesn't work. They said it was Wii. They refused to refund me for my costs and maintained that I should spend more money to service my Wii system.

Toys are Us - hopefully they won't give me a hard time with getting some of my costs back...trouble is, I cannot start a claim until 45 days, also will not cover my cost for the insurance and the extra support figures. So best case scenario I am out $38.00, worst out of pocket 156.00, plus my time, agrivation, loss of consumer confidence and my son's tears.

Christmas is coming, I am thinking of selling everything associated with Wii, Activision, and boycotting Toys R Us. I cannot believe that businesses don't honour their products any longer - how can I make any further purchases with any of these venders without thinking I risk loosing my purchase price and disappointing my child on a special day. I will now make all my complaints as public as possible - I am tired of dealing with this type of thing in private.Buyer beware - Wii, Activision, and Toys R Us. Also note - the insurance I purchased at Toys R Us was printed on the end of the role ink band, the clarity of my proof of insurance is almost ilegible. The clerk noticed this, laughed, but said he could not reprint the receipt.He suggested I take it home, scan it and try to fix the clarity! Just more salt on the wound. I am sure this issue will bite me when I try to claim part of my loss through the insurance.


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Complaint author: Wabbit

Offender: Toys R Us

Country: USA
State: All USA
Address: PA
Phone: 1800toysrus
Site: www.toysrus.com

Category: Miscellaneous

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