Complaint information
  • Author: Kellie Lindsey
  • Date: 08.13.2012
  • 0
 (Votes #: 0)

Safe Touch Security - Complaints / Reviews / Scam Reports
Contract...Poor Customer Service

This is a Complaint / Review about Safe Touch Security.

A couple years ago I had a house phone and I activated the alarm that was already installed in my home through Safe Touch. I paid for the house phone and my mother paid the alarm bill. It was automatically drafted from her account. When the economy got bad a couple years back I received a big decrease in my inccome and I had to terminate my home phone service. As a result I tried to cancel my alarm service and Safe Touch refused to cancel service stating that I had signed a 30 yr contract. Which may be true but I wasnt told that at the time I signed it. I was deceived at the amount of years the contract was for. My mother had to cancel her bank account so that the money would not continue to come out every month for an inactive alarm system. Now I am getting calls from a collection agency saying that I owe over a thousand dollars for the alarm system that I have not used in years due to no house phone. I do not reccommend this company to anyone and I make sure that all my friends and family know this. I explained all this to the debt collector and he stated that all I needed to do was send in a letter to get my account cancelled. I've spoken with Safe Touch and my mother did also and never once did they tell us that we could send in a letter to cancel my account. Only after the fact did they inform us that we had this option.

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Complaint author: Kellie Lindsey

Offender: Safe Touch Security

Country: USA
State: Georgia

Category: Miscellaneous

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