Complaint information
  • Author: Rowan Rixby
  • Date: 09.4.2008
  • 0
 (Votes #: 0)
09.4.2008

XM Satellite Radio - Complaints / Reviews / Scam Reports
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This is a Complaint / Review about XM Satellite Radio.


The company, "XM Radio" was informed via registered e-mail; and verbal telecomm, between me, and an XM service rep (Julie) in June, 2007 in which I specifically stated: "do not renew service and discontinue future or present services" and - in fact - service reception did cease, in accordance with the term annual service agreement running-out, during 2007.

The radio was disposed of, and no XM receiver has been in use at the address of 3xx5x Adams Street, Carlsbad, CA 92008 for account number 1-xxx1645210, since that notification. Yet, a bill from XM for $142.45, dated Aug 13, 2008 for XM Radio service was received, in spite of e-mail and verbal requests from me for discontinuation of XM service, as stated above. Without a thorough investigation, this appears as a fraudulent business practice by XM, I.e.: Unethical and unauthorized continuation of an account, without approval of the client, disregarding receipt to discontinue service, as afore-mentioned. This represents cause for:

1. Official filing a complaint with several state, and federal consumer agencies.

2. Filing a complaint with several federal and state law-enforcement agencies, for investigation of the company, XM Radio.

3. Public disclosure of this event on the Internet's several consumer-complaint sites.

You are also informed that my cell phone has received several automated dials from XM in the past week. This can be construed by many judges as harassment.

I was astounded that even after I told two people at XM, to:

1. End the fraudulently activated account;

2. Change the address to a name and address that you cannot provide service to;

3. Forward the call contents database to your account corporate reps;

I then received – yet another automated cell call from XM Radio – which I called back about, only to find that the account was still activated! The person I last spoke with – as transcription will denote – assured me that the account was deleted, or ended…but for how long? Until someone at one of your terminals, decides to reactivate it, and send it to billing, in a few months?


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Complaint author: Rowan Rixby

Offender: XM Satellite Radio

Country: USA
State: All USA
Site: xmradio.com

Category: Miscellaneous

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