Complaint information
  • Author: missy
  • Date: 03.18.2009
  • 0
 (Votes #: 0)

Horrible delivery service

This is a Complaint / Review about UPS.

UPS is the worst delivery service out there. I had a guaranteed delivery date for a package which was to be delivered to my work place located in a mall and residential building. I looked at the tracking information and it said they had already tried to deliver but there was no apartment number they didn't even question that there are businesses in the building. I called a half hour after they attempted delivery and they refused to redeliver that day!! The driver was probably still in the street. It was only 12:30 and they deliver until 7pm. I work at a gallery that specifically will not use UPS for this reason. We have had the same issue with several clients and UPS is never helpful or do they go out their way to resolve a customer service issue. We will pay more for other delivery services that will actually get the packages delivery on time no exceptions. Hopefully they put UPS out of business. WE never recommend their services to anyone and I would advise the same to everyone else.

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Complaint author: missy

Offender: UPS

Country: USA
State: Illinois
City: Chicago

Category: Miscellaneous

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