Complaint information
  • Author: tarabryan
  • Date: 11.14.2013
  • 0
 (Votes #: 0)
11.14.2013 - Complaints / Reviews / Scam Reports dead beat seller, zero customer service, only interested in your money Internet

This is a Complaint / Review about

After searching online for a seller of auto accessories I settled on to purchase side window vents for my 2013 Caravan.

Before purchasing I did a google search for reviews,scams,etc..I could find nothing to indicate that this seller was not reliable. So using my Visa I spent 112.00

I purchased a name brand part from the deflectors is made by "weathertech" it does have a 3 year warranty,and is warranteed against defects and they do have a Geat name in the auto accessory industry.....

It is the company that sold it to me thats at issue here. The parts did arrive quickly, but what I got was defective.

during install the part shattered in 2 seperate places...fair enough..sometimes stuff happens. I immediatley contacted weathertech whom in turn told me to just contact the merchant who sold to me and I would be taken care of...This is when the games began...

I sent an email to their advertised "24/7 customer service" address....then again the next day...then the 3d response! I found a phone# for them via yellow pages, I called and got a voice mail. I left a detailed,polite response...I waited a day and left another message, again no answer...

So then I got creative! Posing as a customer I emailed them from a different email, using a different name...what do you know!!! I received a reply within 45 minutes!! So I emailed them again using this fake name, asking some silly question about a part, just to see if Id get another reply...again I got a response within 1 hour!

So I sent an email telling them who I was, and asking for some help with the defective part they sold me...all contact stopped.

I want the world to now that these guys are scammers who only want your money...In hind site I see that there is NO phone number on their very professional looking webpage and that to me is now a huge warning sign...Hindsite is 20/20

I guess Ill go thru my credit card company to get satisfaction...In the meantime I want to post everywhere that I can, warning all to stay away from

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Complaint author: tarabryan


Country: USA
State: All USA
Address: markham
Phone: 6477412886

Category: Miscellaneous

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