Complaint information
  • Author: charlize
  • Date: 10.18.2013
  • 0
 (Votes #: 0)
10.18.2013

Hawaiian Electric Industries Inc. - Complaints / Reviews / Scam Reports
Scheduled Shutdown

This is a Complaint / Review about Hawaiian Electric Industries Inc..


On October 15, I had no power so I called the electric company and left my phone number. I received a call that they would be sending someone out to my home. In the meantime, I discovered my neighbors also did not have power. About 45 minutes later I received another call stating that this was a planned shutdown so they would not be coming out to my home. The power outage began at about 8:30 am and did not return until 5:00pm.
If this was a scheduled outage, HEI should have informed us that this was going to happen. We could have worked around this outage. As it was, I was in the middle of my work when this outage occurred. It was very inconvenient and stressful. If Hawaiian Electric needs to have another scheduled outage in the future, I hope you will use commonsense and let the customer know ahead of time so we won't be caught by surprise again.


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Complaint author: charlize

Offender: Hawaiian Electric Industries Inc.

Country: USA
State: All USA
Address: 900 Richards Street Honolulu HI 96813
Phone: 8085435662
Site: www.hei.com

Category: Miscellaneous

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