Complaint information
  • Author: Angry2013
  • Date: 11.13.2013
  • 0
 (Votes #: 0)

NSTAR - Complaints / Reviews / Scam Reports
NSTAR did not shut off my service as requested and now say there is no record

This is a Complaint / Review about NSTAR.

I called NSTAR to discontinue service prior to my lease end. The woman on the phone told me it would be taken care of. Three weeks later, I received a shut off notice. Upon calling to find out why, the rep Lisa was defensive and rude to say the lease. She told me that I would be responsible for the bill as they had no record of me calling therefore I must not have called. When I questioned her if she was accusing me of lying she stated if you cant tell me who you talked to then you have to pay. She was insensitve and nasty to say the least. Irony is that they record their phone calls but will only look into if it is helpful to them.

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Complaint author: Angry2013

Offender: NSTAR

Country: USA
State: All USA
Address: 800 Boylston Street Boston MA 02199
Phone: 6174242000

Category: Miscellaneous

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