Complaint information
  • Author: Jacklei1963
  • Date: 11.7.2013
  • 0
 (Votes #: 0)
11.7.2013

Ctrip.com International Ltd. - Complaints / Reviews / Scam Reports
Hotel low price guarantee?

This is a Complaint / Review about Ctrip.com International Ltd..


Ctrip has a low price guarantee promise on it's web site(english.ctrip.com).I trusted it for years.But on Oct.03,2013,I booked 3 hotel rooms for my friends in Chengdu.On the next day,I found the price at the front desk of the hotel is 30 rmb less than Ctrip offered.So I called Ctrip and try to ask them to refund me the 3 times price difference per their promise.Until Oct.8,2013, I did not receive any reply from Ctrip.So I called it again in the afternoon.On Oct.09,2013,I had a reply by phone from Ctrip, saying that Ctrip could not refund me the money due to my not reporting Ctrip in time! Later on, I complained to it's customer service for a few times,but the answers were almost the same.Ctrip does not want refund the money,due to either I did not reporting Ctrip in time or I did not checked out at the higher price Ctrip listed.


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Complaint author: Jacklei1963

Offender: Ctrip.com International Ltd.

Country: USA
State: All USA
Address: No 99 Fu Quan Road Shanghai 200335 China
Phone: 862134064880
Site: www.ctrip.com

Category: Miscellaneous

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