Complaint information
  • Author: Plant
  • Date: 01.22.2014
  • 0
 (Votes #: 0)
01.22.2014

hotelsavings.com - Complaints / Reviews / Scam Reports
Fraudulent behavio

This is a Complaint / Review about hotelsavings.com.


I recently made a hotel reservation through the website hotelsavings.com. I have been terribly disappointed in how they operate.

I reserved a hotel on the 19th, with a rate that was less than the hotel would have charged, so I thought. When I got my confirmation, I ended up paying more per night than I would have if I had make the reservation directly with the hotel. This website charges hidden fees that they don't disclose to the customer hoping that they won't figure it out, I guess. I did my research after I had made the reservation when I realized what had happened. In addition, they charged my credit card the full amount without any notice on the website that this was a prepaid reservation. I didn't find out until I call their customer service.

I called to make a change to the reservation, (the cancellation policy on the site said that I have until Feb. 23rd for any changes or cancellations). At first they were telling me that I couldn't because it was prepaid. After lots of complaining, they did finally, after 3 days, give me a credit for one nights stay. That was like pulling teeth.
Then, when I figured out that I was paying way more per night than the hotel would have charged (including taxes and fees), I called again to see why. They tell me that since I am not staying 5 nights that the rate changed, which was not correct because I could have reserved for the same rate on the website with less days. Basicly, they are tacking on hidden fees and not telling their customers. They are not a reliable source nor are they honest.

I want to make sure that other people don't fall into the same trap. They are doing illegal practices that, unfortunately, I didn't figure out until after I made the reservation. I could cancel but I booked the last room in the hotel and I would take the risk of not getting a room their. There aren't many hotels available for that week (Spring Break)

I am hoping that somehow other review sites for websites will get this information so that people will not use them as a source.

I am going to have to live with the results, but I still don't trust them even with the credit and reservation change. If I have more trouble, I will be back.


Thank You for reading of this Complaint / Review. For viewing of other complaints, reviews or scam reports about hotelsavings.com, press here.
Complaint author: Plant

Offender: hotelsavings.com

Country: USA
State: All USA
Address: MN
Site: hotelsavings.com

Category: Miscellaneous

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Information
Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.

^