Complaint information
  • Author: NothinGud
  • Date: 10.28.2013
  • 0
 (Votes #: 0)

The Brick - Complaints / Reviews / Scam Reports
The Brick - Merchandise is Horrible and so are the Delays - Montana Dining Set with Serve

This is a Complaint / Review about The Brick.

I ordered an 8 piece dinette set July 20, 2013. Five out of the 8 pieces were nicked, scratched, missing varnish, had gobs or streaks of varnish etc. Very, very poor quality. Had to talk to several different customer service people before I could reach the manager. Even wrote a letter to head office in Edmonton, which no one has bothered to acknowledge. I have had 4 exchange attempts and for the last two, the pieces weren't even sent as the Brick staff inspected them on-site and found them to be damaged. It is now November and I don't even have a complete, good set. The salesman's promise of "following up" never materialized either. Merchandise is very shoddy and the service is only good once you start hollerin'. NEVER going to shop at this store again.

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Complaint author: NothinGud

Offender: The Brick

Country: USA
State: All USA

Category: Miscellaneous

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