Complaint information
  • Author: Ibedg2598
  • Date: 10.28.2013
  • 0
 (Votes #: 0)
10.28.2013

JCPenny - Complaints / Reviews / Scam Reports
Worst customer service-Portrait Studio, Monmouth Mall

This is a Complaint / Review about JCPenny.


Scheduled a portrait session fot my daughter.Arrived and was advised that we were not entered in the computer (despite e-mail confirmation).

Sales associate and photographer were beyond rude and unaccommodating in every way! They literally complained on how they were over worked, hungry, and tired! Eventually told to return in 15 minutes, and pictures would be taken. Waited over an hour as others who came after were taken in.

Complained to the store managers, but little was done, as the studio is a separate company. Finally told, they could not take her pictures after all that time and hassle! Will never return there for pictures! Worst customer service experience of a lifetime!

Do not recommend to anyone!!!

At the end, I had to self schedule a new appointment at another store 45 minutes away just to get pictures taken.Thankfully, this store had much better staff!


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Complaint author: Ibedg2598

Offender: JCPenny

Country: USA
State: All USA

Category: Miscellaneous

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