Complaint information
  • Author: Anonymous
  • Date: 09.21.2013
  • 0
 (Votes #: 0)
09.21.2013

Equinox Skin Care

I ordered the day/night solutions and the cream on September 5, 2013. I sent an email to the email address provided by the company for cancellation on September 17, 2013. The terms and conditions state that I must request cancellation within the 14 day trial period. Clearly, I did. The company did not acknowledge my request until 3 business days later and immediately charged my card for $99.00 and $93.00 and indicated that my cancellation date was September 20, 2013 and I am not entitled to a refund. I have all documents printed to prove dates along with their terms and conditions. I responded to their email with these facts and requested a refund and they have yet to respond. I have also filed a complaint with the Better Business Bureau and will continue to file complaints until this is resolved.


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Complaint author: Anonymous

Country: USA
State: Texas
City: Dallas
Address: 11532 Harry Hines Boulevard, #320
ZIP code: 75229
Phone: 8773161859
Site: www.equinoxskincare.com

Category: Miscellaneous

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