Complaint information
  • Author: Anonymous
  • Date: 09.21.2013
  • 0
 (Votes #: 0)

Equinox Skin Care

I ordered the day/night solutions and the cream on September 5, 2013. I sent an email to the email address provided by the company for cancellation on September 17, 2013. The terms and conditions state that I must request cancellation within the 14 day trial period. Clearly, I did. The company did not acknowledge my request until 3 business days later and immediately charged my card for $99.00 and $93.00 and indicated that my cancellation date was September 20, 2013 and I am not entitled to a refund. I have all documents printed to prove dates along with their terms and conditions. I responded to their email with these facts and requested a refund and they have yet to respond. I have also filed a complaint with the Better Business Bureau and will continue to file complaints until this is resolved.

Thank You for reading of this Complaint / Review.
Complaint author: Anonymous

Country: USA
State: Texas
City: Dallas
Address: 11532 Harry Hines Boulevard, #320
ZIP code: 75229
Phone: 8773161859

Category: Miscellaneous

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.