Complaint information
  • Author: Irene
  • Date: 09.9.2013
  • 0
 (Votes #: 0)
09.9.2013 And Dermapure

I ordered a free trial of 2 creams in late Jun/early July 2013 from these companies. I had to pay freight of US$10, which I didn't mind. I received the 2 creams, both not full tubs. I didn't mind as they are free samples.

Then in August, I received more products and I was charged for them when I had not ordered them.

I cancelled my credit card immediately and raised a dispute with my credit card company (HSBC) but they said that they couldn't do anything as I had probably ticked on the terms and conditions which had a re-order/repeat debit clause in fine print. I was told to pay the A$311 which I owed and talk to Fair Trading in Australia if I want to pursue this further. So, Jacqui, I'm interested to know what credit card you have. Your credit card company sounds reasonable.

I believe there must be many victims like me and we should all group together to do something.

(Personal Information Removed)

Thank You for reading of this Complaint / Review.
Complaint author: Irene

Country: USA
State: Colorado
City: Denver
Address: 1550 Larimer Street , #639
ZIP code: 80202
Phone: 8775387559, 3038004591, 8668195093, 8668938696

Category: Miscellaneous

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