Complaint information
  • Author: Dennis
  • Date: 09.7.2013
  • 0
 (Votes #: 0)
09.7.2013

OurTime.com

I DID NOT WANT TO RENEW!!!! THRU YOUR TRICKERY YOU HAD ME RENEW!! I AM DISPUTING THE CHARGE!!! I WANT THIS CANCELED AND THE MONEY YOU TOOK CREDITED TO MY CARD!!!!!!!!!! THIS OURTIME SITE IS A SCAM!! THEY TRICK YOU INTO RENEWING EVEN WHEN YOU HAVE OURTIME ON NON AUTOMATIC RENEW!!

Dear Dennis,
I appreciate you taking the time to contact our Customer care team. This confirms that I have turned off your automatic renewal at your request. You will continue to have access to your account and enjoy your paid time until 03/06/2014. At the end of your paid time, your account will revert to a free status and you will no longer have access to the paid features.

If you wish to reactivate your automatic renewal at any time prior to the end of your upgrade term, please follow the instructions below:

Dear Dennis,

All of us here at OurTime.com are very sorry to hear that you wish to resign your subscription. After researching your account, I must inform you that you are not eligible for a refund at this time due to the fact you have used the site after the renewal date. If you would like to discuss ways to improve your remaining time on the site we urge to you to contact one of our PeopleMedia Customer Care Specialists. Specialists are available Monday through Friday from 8:00am to 5:00pm Central Time and can be reached by calling 1-866-727-8920. In the meantime, I would suggest stopping the automatic renewal on your account in order to avoid any future billing. You can do so at anytime by clicking on "My Account" in the upper right hand corner and then on "Account Status." Please make sure you follow all steps in order to stop the renewal. I hope this addressed your question and I encourage you to contact us anytime you need assistance.

Warm Regards,
Brandi
Customer Care Specialist

YES I USED THE SITE TO SEE HOW TO TURN IT OFF AFTER YOU RENEWED IT AND STOLE MY MONEY!!!!!!


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Complaint author: Dennis

Country: USA
State: Texas
City: Dallas
Address: P.O. Box 25458
ZIP code: 75225
Phone: 3236030188, 8777949511, 8667278920
Site: www.ourtime.com

Category: Miscellaneous

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