Complaint information
  • Author: Thomas
  • Date: 08.28.2013
  • 0
 (Votes #: 0)


I went on the Epson website because of a problem I had with an Epson printer. (I could have fixed the problem myself if I had the savvy to navigate the proper screens.) The website directed me to call 855-388-7237, which I did. They asked for, and I gave them permission to control my computer and was told that my computer, an iMac, was riddled with corrupted files as the result of spyware, viruses, etc. . Thy sold me a package of protection for 419.99 after telling me the terms and conditions of the plsn were available on a website,, which turns out not to exist. Several hours on the phone with them in which they purported to e-mail me the terms and conditions were to no avail. They kept sending me files which turned out to be logs of our telephone conversations. I asked for a .pdf file or a snail-mailed copy, but the requests was ignored. I granted them access to my computer, paid $419.99 and got nothing.

Thank You for reading of this Complaint / Review.
Complaint author: Thomas

Country: USA
State: All USA
Phone: 8553887237

Category: Miscellaneous

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